Shipping Policy
Order Processing Time
Orders placed on ethereons.com are processed within 1-3 business days (excluding weekends/holidays). Pet supplies like food, toys, and accessories undergo quality checks before dispatch. Delays may occur during peak seasons. You will receive a confirmation email once your order ships. Contact support@ethereons.com for urgent requests.
Shipping Destinations
We ship pet products globally from our warehouses. Remote areas may incur extended delivery times. Carrier restrictions apply to certain items (e.g., large beds or live plants). Check your address validity during checkout. International shipments may face customs delays; buyers cover import fees.
Delivery Timeframes
Standard shipping takes 3-7 business days domestically. Express options (2-3 days) are available at checkout. Delivery estimates exclude processing time. Weather or carrier issues may impact timelines. Track your package via the link in your shipping confirmation email.
Shipping Rates
We offer free shipping on orders over $80, and for orders under $80 we have flat shipping at $7.99.
Order Tracking
All orders include tracking numbers emailed upon dispatch. Monitor your pet product delivery via carrier links. Lost package claims must be submitted within 14 days of shipment date. Provide tracking details to support@ethereons.com for assistance.
Delayed Shipments
If delays exceed 10 business days, contact us for carrier investigations. We may reship perishable pet food or refund if unavailable. Non-perishable items (toys, leashes) are held until resolution. We’ll email proactive updates for known disruptions.
Shipping Risk & Damage
Ethereons insures all packages. Report damaged pet supplies (with photos) within 48 hours of delivery to support@ethereons.com. Keep original packaging for claims. We replace or refund verified cases. Unreported damage after 48 hours is ineligible.
International Considerations
Buyers outside the U.S. handle customs duties and taxes. Prohibited items include prescription medications or restricted pet treats. Declared values match order totals. Contact local authorities for clearance queries. Returns follow our International Returns Policy.